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Frequently asked questions

Everything you're wondering about Trellis — connecting your accounts, sharing with your family, and how the pieces fit together. Can't find your answer? Email us at [email protected].

How does Trellis track my spending?

Trellis connects to your bank securely through Plaid and pulls in transactions automatically. Each transaction is categorized and tracked against your monthly budget, so you always know where you stand.

How do I add another bank or card?

Open the Profile tab and scroll to Connected Accounts, then tap Add account to securely link another bank through Plaid. Essentials includes one bank connection — Family+ lets you connect all your accounts.

Why did my bank stop syncing?

Banks occasionally ask you to log in again. If a connection shows "Login expired" under Profile > Connected Accounts, tap Reconnect next to it. You can also tap the sync icon on any connection to pull in the latest transactions.

Is my financial data safe?

Yes. Bank access is read-only, your data is encrypted in transit and at rest, and we never sell your personal information. Your bank login is handled by Plaid and never touches our servers. Read more on our Security page.

How do I set up a budget?

When you join, Trellis builds a personalized budget from your income, household size, and your own spending history. You can adjust categories and limits any time from the Budget tab.

Can I share Trellis with my partner?

Yes! Trellis is built for households. From the Profile tab, tap Manage members to invite your partner, or Join a family if they've already sent you an invite code. You'll share a budget, transactions, meal plans, and shopping lists.

How do I track my net worth?

Open Funds from the Home tab. Link your bank, credit, and investment accounts, or add assets like your home or car manually, and Trellis tracks your net worth over time and shows what's driving changes.

How does meal planning work?

Trellis helps you plan meals for the week. Create your own recipes, import them from a URL or photo, or let AI suggest meals based on your family size, budget, and preferences. Planned meals automatically generate a shopping list.

What is the Pantry?

The Pantry tracks ingredients you have at home. When planning meals, Trellis checks your pantry so your shopping list only includes what you actually need. You can also find meal ideas from ingredients you already have.

How do I find deals near me?

From the Home tab, scroll to the Deals section. Trellis shows current deals from stores near your zip code. You can add deals straight to your shopping list and set alerts for items you buy regularly.

How does nutrition tracking work?

When you plan meals for the week, Trellis estimates calories, protein, carbs, and fat for each day. Open the Nutrition screen from the Home tab to see your weekly breakdown.

What are saving goals?

Set a target amount and Trellis will create a plan to help you get there. Track your progress from the Budget tab and get tips on how to save faster based on your spending patterns.

Can I use Trellis on multiple devices?

Yes! Sign in with the same account on any device — iPhone or Android — and your data syncs automatically.

How does the free trial work?

New members get full access for the rest of the current month plus the next full month — no credit card required. When the trial ends, choose the plan that fits your family from the Profile tab.

How do I cancel my subscription?

Subscriptions are managed through the App Store (iOS) or Google Play (Android). Go to your store's subscription settings to cancel or change your plan.

How do I delete my account?

Go to Settings > General > Delete Account in the app. This permanently removes all your data and revokes your bank connections. This action cannot be undone.

Curious how we protect your data? Read our Security overview, Privacy Policy, and Terms of Service.